Senior Software Maintenance Engineer

The Red Hat Experience Engineering (XE) Sustaining Engineering team is looking for a Senior Software Maintenance Engineer to help lead a new team aimed at improving the long-term product experience of our Red Hat OpenShift customers. In this role, you will work closely with Product Engineering to deliver extended product maintenance work, including handling bugs and CVEs in extended life streams of Red Hat OpenShift. Youll be actively driving all aspects of Red Hat OpenShift maintenance for a subset of product components focused on software development that goes beyond the normal maintenance phase of Red Hat OpenShift minor releases . You will co-lead the patch review process, the development and execution of backports and test plans, and the creation of automation tools to improve the efficiency, flexibility, and quality of Red Hat s patch delivery to customers. To succeed in this role, you ll need to have the ability to think creatively and adapt to rapid change, as well as an eagerness to learn new things, and to innovate for process and quality efficiency.

What you will do

Contribute to the development of new Red Hat OpenShift product maintenance offerings, aiming to make Red Hat a global leader in long-term product experience.

Drive daily activities of product maintenance engineering teams, serving as a regional and global expert on Red Hat OpenShift product issues

Resolve and proactively address critical issues that have an impact on long-term regional or global business success of Red Hat OpenShift

Work within the Red Hat OpenShift portfolio and be responsible for the delivery of maintenance streams

Lead and collaborate with developer and QE counterparts, product and project manager, and release engineering teams across the globe to ensure the development and delivery of fixes meet the schedule requirements and high quality standards expected and required by Red Hat customers

Diagnose the root cause of failures

Backport CVE and bug fixes to stable release streams

Develop, maintain, and monitor tests and onboard automated tests into a continuous integration workflow as much as possible

Develop onboarding and training for new team members

Mentor junior team members What you will bring

Outstanding debugging, troubleshooting, and analytical skills

3+ years of experience in software engineering and/or quality engineering

Bachelors degree in computer science or a related engineering field, or relevant professional experience

Experience committing code at scale on complex source control structures

Ability to remain patient and diligent when working on detailed tasks

Ability to collaborate and communicate effectively with a global team

Multi-tasking skills and ability to work under tight deadlines

Fluent written and verbal communication skills in English

Experience with the following are considered a plus:

Experience collaborating in open source software communities

Experience developing and maintaining enterprise production software

Solid skills and background in Red Hat OpenShift or a similar Kubernetes distribution

Familiarity with DeploymentConfig, BuildConfig, image registry, or image streams

Expertise programming in Go and/or Python

Experience with agile software methodologies including test-based development, test planning, test cases design, test script automation, and documentation

Experience with cloud computing, e.g., AWS, Microsoft Azure, GCP

Experience using GitLab and Git in contributor and maintainer roles

Experience writing and debugging CI tests

Experience with CVE systems and related solution delivery processes

Experience with platform observability tools including monitoring, logging, and profiling

Ability to collaborate with development engineers, understand priorities, understand code risk, meet deadlines, have a strong sense of responsibility, and work with minimal supervision

Full time