Manager - Operations

* Work on Desktop & Server Virtualization along with L2 & SMEs

* Working major incidents and provide permanent fix * Document RCAs of major incidents

* Prepare POA and implement major changes in infra

* Work on incident issues escalated by L2/L3 team

* Work on creating LUN, shared storage and mapped to Hypervisor * Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM * Manage SLA and Availability of Services

* Ability to manage the existing L2/L3 team

Primary Skill Set :

* Overall 10+ years in IT Infrastructure experience with minimum 6+ years in Citrix Desktop Virtualization & VMWare/Azure (Microsoft)

* Proficient in Desktop & Server Virtualization

* Basic understanding on storage and connectivity fundamentals

* Concepts & Architecture of Citrix and other virtualization platform

* Good Understanding of Active Directory, Group Policies, User ManagementsSecondarySkill Set

* NAExperience

* 10+ years of total and relevant 6+ years of experience in managing IT Infra with Citrix Desktop Virtualization

Soft Skill

* Good/Excellent Communication Skills (Speak, Read, Write)

* Report Writing

* Analytical & problem-solving skills

* Good presentation skills

* Ability to interact with internal/external clients and handle escalations

* Willingness to Continually Learn

* Team Player & People Management SkillsEducation

* Any Graduate, preferably from IT background * Preferably MCP Certified

Full time