Process Associates - Bids and Proposals

To perform operational tasks in the relevant domain of (BIDS and PROPOSAL). for FPI Group, using defined and written down process guidelines and procedures in achieve the targets / SLAs such as volume, timeliness, productivity, quality and customer experience.

Role based operational domain function and related scope:

BIDS and PROPOSAL.

KEY ACCOUNTABILITIES:

PROCESS MANAGEMENT:

Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience.

Identify opportunities for process improvements and contribute to implementation of effective solutions.

Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected.

Adjusts effectively to new processes and shows a strong sense of urgency (timelines, follow ups etc) about getting the work done.

KNOWLEDGE MANAGEMENT:

Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards

Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work

Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools.

EFFECTIVE COMMUNICATION:

Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner

Prepare and present documents and reports that can be well understood and as per FPIG standards

TEAMWORK:

Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams.

Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks

CUSTOMER RELATIONSHIP:

Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them.

Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure.

ACTIVE LEARNING AND EYE FOR DETAIL:

Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks.

Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events.

SPAN OF COMMUNICATION:

Internal: Process Experts, Operations Managers, Shared Service Manager

External: Business Stakeholders, All Clients

JOB RELEVANT INFORMATION (BOUNDARIES & DECISION MAKING AUTHORITY):

Processes supported: As Per Operational Function and Domain Scope

Countries supported: Americas, EMEA, GCC and Asia

Performs tasks as per process manuals, instruction guides and SOPs in the relevant domain

Works under the direct supervision of the Operations Manager and with the support and guidance of Process Experts

Collaborates with members of his / her team and other teams Skills

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Work Experience:

1 - 3 years of experience in Manufacturing Set-up or a Global Shared Services

Industry Experience:

Manufacturing Industry Experience (preferred)

Engineering Services

Financial / KPOs / BPOs industry experience with an offshoring set-up in Bids, Proposal Process.

Specifically in the areas such as Role based domain expertise Bids and Proposal Process

Education:

Bachelor s Degree in Science or Engineering, B.Tech/Diploma (Specifically for Operational Function related to Manufacturing).

Master s / Bachelor s Degree/Diploma in Engineering/Commerce / Business Administration or equivalent.

Language:

English

Customer Management:

Understanding of diverse stakeholders and Cross-Cultural Sensitivity

COMPETENCIES:

Business / Functional:

Process Knowledge, understanding of SLAs

Domain knowledge in the areas specific to the respective domain role.

Technical:

ERP and System Exposure (Like BAAN, Ariba, PeopleSoft, SRM, SAP, MS-Outlook, MS-Access, MS-Excel)

Non-Technical / Behavioural:

Basic Analytical Skills

Attention to Detail

Basic Presentation & Communication Skills

Role Model FPIG Values and Ways of Working

Positive attitude for learning

Proactive approach and Demonstrate Initiative

Quality Mindset

Team Player

Understanding of Business Education

Bachelor s Degree in Science/Engineering, B.Tech/Diploma (Specifically for Operations Functional)

Full time