CEC - MIS Team Leader-Customer Experience Center-Contact Centre

CEC - MIS Team Leader

Department Customer Experience Center

Location Thane

Reporting Relationship CEC - Product and MIS Manager

Position Grade Manager

Job Role

Periodic extraction and publishing of MIS/Reports/Dashboard/Info graphs and Dumps

Ensure Data's are provided to the top management on time and make certain the accuracy of data

Periodically review of data provided and regular rationalization of Data post discussion with respective teams

Manage priorities of data and accuracy of data and analysis whether we are entitled to provide the data

Maintain Timely submission and circulation of Data to the stake holders of below mentioned data

Ensure data are provided for compliance and Audits and RCSA and related compliances

Sales Management - Has to provide to ensure data and eligible base provided to sales management unit to drive sales across the contact center.

Proper support to sales management team to increase sales by providing various analysis and dumps

Drive Service level indicator - NPS - net promoter score- timely submission of data to NPS team and reporting of effectiveness of the program

Coaching the team on usage of Data base, software and system requirement on timely basis or whenever technology change happens

Timely and accurate execution of adhoc requests

Ensure and comply to all control and compliance guidelines on data sharing

Understanding of Project management supported with analytics.

Job Description

Graduate

Minimum of 7+years of MIS Analytics experience.

Data Analytical Skill

Good Communication Skill

Should have ability to handle & manage a team

Good hand on Info graphics, MS Excel,VBA (Macro ) coding level, MS access .

Fox pro, SQL,Qlik and SAS knowledge additional is preferred.

Excel - Power Pivoting, VBA coding, Sparklines, Advance & Dynamic Charting, Statistics& Modeling, Scenario Analysis, Forecasting & Trending Analysis.

Expertise on Power Point, Prezi and other slide making platforms.

Comfortable with flexible shift and work timings.

Full time