ITSM Administrator

We are seeking an experienced ITSM Administrator to join our team

The successful candidate will be responsible for administering, designing, building, and maintaining applications and workflows on ITSM platforms like Fresh Service and Service NOW

The ITSM Administrator will use various tools and technologies to automate common business processes, enhance user experience, and integrate ITSM with other systems

About Us When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent

Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile

As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent

We re passionate about helping companies build a diverse, winning workforce and about building our home team

Were dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs

Responsibilities

Administer, design, build, and maintain applications and workflows on ITSM platforms

Automate common business processes, enhance user experience, and integrate ITSM with other systems

Have knowledge of core ITSM modules, such as incident management, change management, service catalog, problem management, HAM, and knowledge management

Be familiar with specific modules relevant to the business domain, such as field service management (FSM), customer service management (CSM), project portfolio management (PPM), and IT business management (ITBM)

Have knowledge of ITIL and Agile software development practices

Have proficiency in scripting languages, such as JavaScript, Angular JS, and HTML, to customize the user interface, business logic, and data access of ITSM applications

Integrate ITSM with external systems and applications, using various methods and protocols, such as REST, SOAP, JDBC, and LDAP

Be aware of Fresh Service and ServiceNow best practices and industry trends, and make recommendations for continuous improvement of the applications and workflows

Have knowledge of integration platforms such as Workato

Have basic knowledge of cloud infrastructure and SAAS application architecture

Have excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment

Qualifications

Bachelor's degree in Computer Science or related field

Experience with ITSM platforms like Fresh Service and Service NOW

Proficiency in scripting languages, such as JavaScript, Angular JS, and HTML

Knowledge of ITIL and Agile software development practices

Excellent communication and collaboration skills

Full time