Call Center Representative

Job Description

This is a call center role for our client. You will be answering 65+ calls a day answering questions and logging information.

Need to be able to start ASAP.

Ideal candidates will have the following:

Call center environment experience or at least 6 months of customer service background.

Need to be proactive in nature.

Prior experience working remotely is a plus.

Are you able to work without distractions while working remotely?

Technical “know how”/ability to use email, MS Teams, etc. and various applications is essential!

Additional Details:

3 days of training ($12.50/hr.) (Dates TBD)

Once they start taking calls (start date TBD, targeting as early as 2/15 depending on background checks), their rate will be $15.50/hr.

Agents must be available for all 3 days of training—NO EXCEPTIONS!

All agents will have a supervisor that they will be assigned to.

Supervisor’s responsibility is to make sure they get trained, have what they need, etc.

Need to be comfortable with high call volume environment and working with challenging customers when needed.

Candidates must be able to come into our office to pick up laptops.

Shifts where we need to most help: Sunday shifts are in high demand (9am-1pm—no lunch, but 15 minute break), 10am-7pm shift (during the week), 9am-6pm (during week). Scheduled for 9 hour shifts during week which includes a 1 hour non-paid lunch.

Drug and background is required..