Team Lead - BPO

Bachelor degree in business administration, management, or a related field

(preferred).

● Previous experience in a customer service or call center environment.

● 2+ years of experience in handling a team is must.

● Proven leadership and team management skills.

● Strong communication and interpersonal skills.

● Ability to multitask and prioritize tasks effectively.

● Proficiency in relevant computer applications and software.

● Knowledge of BPO industry trends and best practices.

Additional Requirements:

● Willingness to work flexible hours

● Ability to handle pressure and stressful situations calmly and effectively.

● Commitment to promoting a positive work culture and fostering team collaboration.

● Sales know-how will be an added advantage