ORM Executive (Online Reputation Management)

Experience- 0-2yrs

Location-Ghatkopar West

Role:

Use specialized tools, to generate search results for our client brands

Understand and address the consumer queries effectively and actively on social media platforms.

Identify and escalate critical and sensitive cases that could lead to a crisis or impact brand goodwill.

Actively draft and publish communication for pro-active social care for customers.

Manage social media conversation volumes with consistency and to manage their own quality of responses.

Identify key issues and pain points as actionable for client to improve the reputation of the brand.

Familiar with Reports, PPT and Excel.

Criteria:

Should be ready to work 5/6 days / rotational Shifts & rotational off

Should be a graduate

At least six months experience with a ORM /BPO / KPO

Should be extremely fluent with written and spoken English

Should be hardworking and have ability to deliver work with high level of accuracy