appointment setter toyota service department

The purpose of this position is to increase the service traffic of the dealer by handling inbound service calls, making outbound calls and producing solid and specific appointments for the service department, thereby increasing revenue.

Job responsibilities include:

Handling a high volume of inbound scripted telephone calls with the goal of selling a service appointment

Asking strategic questions to determine which technician, location, or department can best serve the guest

Dialing a high volume of outbound scripted telephone calls to new prospective clients

Using rebuttals to overcome objections

Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment

Confirming guest appointments to ensure high show ratios

Composing professional emails to customers

Updating guest contact information on each call

Using several computer systems at once, on multiple monitors

Qualifications

Previous customer service experience preferred

Exhibit a high degree of professionalism

Possess strong organizational and problem-solving abilities

Excellent interpersonal, written, and verbal communication skills

Strong computer and internet proficiency

Enthusiastic, self-motivated and willing to learn

Reliable with a strong work ethic and a drive to achieve

Automotive industry experience is helpful, but not required

Improving the Lives of our Associates, Guests, and Communities with \Just Better\ Automotive Solutions.

What Makes us Just Better? Putting our Guest First, being Trustworthy, being Accountable, having a Winning Attitude, Leading to Serve, and aways striving to be Just Better everyday.