Factory Service Desk Agent (Onsite)

Key Responsibilities:

Answer incoming calls from factories and warehouses into the factory service desk

Make a first diagnosis and prioritization of incidents for resolution

Provide investigation, diagnosis, resolution, and recovery for hardware/software problems

Escalate complex incidents to second or third level in accordance with escalation processes

Create, coordinate, and resolve incidents together with incident managers and resolver teams

Own lifecycle of IT incidents within ServiceNow platform

Record incident resolutions in ServiceNow

Skills & Qualifications:

Must be a U.S. citizen or Green Card holder

Strong Windows OS knowledge required

Basic understanding of LAN and wireless network technologies

Basic IT security knowledge

Knowledge of ITIL processes

Ability to prioritize efforts based upon business impact

Experience with ServiceNow or similar ITSM platforms

Location: Summerville, SC.

The salary range for this position is $45,000 - $60,000. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

24-00215, Factory Service Desk Agent

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY

AAP, EEO