Help Desk Specialist

Must-haves

4+ years Experience on a Helpdesk doing phone support and helping remote users trouble shoot technical issues

Great Customer Service above all else

Experience AD -- password reset, account management, unlocking accounts etc

Basic Windows 10 trouble shooting, 99% of environment is windows,

Supporting remote workers, VPN, 2FA, BDI

Plusses

Day-to-Day

This large municipality is looking to bring in a level 1 helpdesk candidate to help while they have a team member out on leave. The role will be 100% phone support. This person will receive 30-40 calls from users for Windows issues, Active Directory support, log in issues, etc. This candidate should be comfortable supporting users that are onsite and users that are working remote. The goal is to resolve the problem within the first 15 minutes or they will need to escalate to another team. This role will be 100% onsite in downtown Fort Worth. Monday through Friday 8-5pm.