Senior Desktop Support Analyst

Summary:

The Senior IT Deskside Analyst reports directly to the IT Deskside Manager and is responsible for the support, maintenance and installation of hardware and software at our remote offices. The analyst will have experience providing technical assistance by diagnosing and troubleshooting a full range of IT-related issues including software, hardware, and networking. This role will support our Corporate office as well as our Rochester region with the travel for in person support being about 75% and as far as Syracuse.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain, support, and troubleshoot network devices including desktops, laptops, tablets, printers, scanners, faxes, switches, routers, modems, patch panels, wiring, etc.

Maintain and support with best effort any and all ancillary systems such as key fobs, gate systems, security cameras, and other internet connected property devices.

Maintain IT Department standards for each office. Ensure that every office is set up with standard configuration and all components are functioning correctly. All networking equipment is present and operational.

Provide timely support assisting end users with software and hardware issues.

Install new equipment and remove old equipment.

Maintain appearance of computer equipment, wiring and networking components.

Help with equipment moves and relocation of IT equipment.

Assist with acquisitions of new properties.

Provide second level support/training to first level help desk.

This position requires day travel for onsite assistance when needed.

Requirements and Desired Skills

Bachelor's degree (B. A.) from four-year college or university; and a minimum of five years related experience and/or training; or equivalent combination of education and experience.

Experience providing support for both hardware and software issues

Experience with MS Windows in an Active Directory domain environment

Basic network troubleshooting skills including TCP/IP, DHCP, DNS

Experience with installation and configuration of network printers, scanners, and storage devices

Excellent oral and written communication skills

Valid driver’s license; frequent travel required

The “Benefits” of Employment:

Employee referral payment program

Educational Enhancement Program

Medical, Dental, and Vision benefits

Paid Parental Leave

Life/ AD&D Insurance

Long and short term disability

Retirement Plan - 401(k) Plan

Discount on an apartment at any one of our properties

Free access to pool and fitness center

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Morgan Properties was founded in 1985 with the purchase of three properties in Montgomery County, Pennsylvania: Kingswood, Brookside and Forge Gate by Mitchell (Mitch) Morgan, its Founder and CEO. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprising over 90,000 units across more than 340 communities in 19 states. Mitch's sons, Jonathan and Jason Morgan, now represent the next-generation leaders growing the platform and overseeing the business operations. The company is the nations largest private multifamily owner and the third-largest apartment owner in the United States. With over 2,400 employees, Morgan Properties prides itself on its quick decision making capabilities, strong capital relationships, and proven operational expertise.

Learn more about Morgan Properties at