Supply Chain Specialist Logistics & Salesforce )

About us : HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion. To learn how we can supercharge progress for you, visit hcltech.com. Website -

Job Details :

Responsible for the effective coordination of the material planning, purchasing and production scheduling function and ensuring timely delivery to customers of finished products and replacement spare parts.

Collects information regarding failed customer systems, raw material, component and related requirements from engineering and production specifications and schedules.

Assists with compiling statistical data to determine buying trends/volumes and to establish price objectives and/or opportunities.

Maintains database of suppliers of products used in manufacturing process.

Creates comparison charts containing data from proposals submitted by potential suppliers.

Prepares orders to vendors as directed for raw materials, packaging materials, parts, components, services, supplies, finished goods and related material needed for production.

Ensures timely return of faulty spare parts for immediate shipment to manufacturer for RMA repair process.

Maintains RMA repair turnaround time with manufacturer. Inventories goods received and identifies discrepancies in order quantity and price.

Checks scheduled delivery dates and makes initial contact with suppliers on late deliveries. Escalates issues.

Checks with warehouse and production regarding availability and movement of materials to detect shortages or overages.

Notifies appropriate personnel of anticipated problems related to shipment delays, process disruptions, materials related issues.

Demand planning – placing orders for spare parts, planning of optimal safety stocks, coordinating of cycle counts

Logistical Coordinating – coordinating of shipments based on requests from field, tracking of the shipments and timely communicating of shipments/ delays, etc. managing of field communications on logistical aspects

Documentation – updating of all transactions in the service management system to reflect actual status and other aspects as needed.

Tracks all the Material owned by Technical Services in the US.

Coordinates any activities required to ensure proper traceability of the material owned by Technical Services

Liaison with Supply Chain and Manufacturer to maintain product availability at all times

Liaison with external suppliers to achieve optimal service levels

Ensures proper levels of availability and system readiness

Spare parts forecasting

Coordinate all logistical support for Meetings/Conventions

Direct Liaison with Manufacturer

Coordinate RMA repair shipments and returns

Inventory control for all related spare parts, FRUs, Shipping Cases, etc.

Check-in & Re-stock process for returning units

Inventory/Replenish for all supplies

Identifies opportunities for improvements within the current Logistics/ product management processes

Creates orders in inventory management system (Salesforce) and purchase order management systems (Oracle) for inbounding of purchased spare parts

Work with Operating Company for NPI launches

Process map creation