Customer Service Lead

About Us:

Our Client, a family-owned business, has been a trusted name in building supply manufacturing. We are seeking an Inside Counter Sales Representative to join our team. This role involves providing exemplary service to our customers and facilitating order-related operations. The ideal candidate will thrive in an inside sales environment, responsible for order entry and ensuring customer satisfaction. This role offers long-term growth potential within our familial company.

Position: Customer Service Lead Representative

Location: Merrick, NY

Employment Type: Permanent

Salary: $52,000-$58,000 annually

Experience Required: Construction, Home Improvement, or Manufacturing

Job Description:

This role involves providing exemplary service to our customers and facilitating order-related operations. The ideal candidate will thrive in an inside sales environment, responsible for order entry and ensuring customer satisfaction. This role offers long-term growth potential within our familial company.

Opportunity Overview:

This role presents the chance to increase earnings through customer acquisition and sales initiatives. During slower periods, you'll have the opportunity to proactively engage with potential customers to expand our business footprint.

Key Responsibilities:

Provide professional assistance to customers at the counter

Proficiency in basic math for handling discounts

Accurate order entry and processing

Handle inbound and outbound calls with finesse

Deliver exceptional customer service at all times

Collaborate closely with the Sales team

Coordinate effectively with drivers for timely order fulfillment

Ensure customers receive their orders promptly and accurately

Qualifications:

Experience in building materials industry preferred

Strong proficiency in Excel