Site Quality Manager

Overview

The Site Quality Leader is responsible to lead the quality function at their site and to develop, implement and continuously improve the Humanscale Business System which exceeds customer expectations, satisfies regulatory requirements, improves operational efficiency, and reduces cost of poor quality.

Essential Functions

Customer Focus and Continuous Improvement

Promote a quality culture and customer focus

Capture the Voice of the Customer through customer feedback to enable development and value chain to improve design and execution

Drive timely and effective resolution of customer issues

Leadership

Lead the Quality Assurance, Quality Control, and Quality Testing functions within the site

Supervise workers engaged in the inspection and testing of activities to ensure efficient productivity and high technical integrity.

Manage the performance of the team through key performance metrics. Develop team to continuously improve performance and results.

Design, develop and implement quality control training programs.

Conduct or arrange periodic training sessions to keep team members informed on proper procedures and methods.

Operations

Establish and deploy site Quality objectives in line with Global Quality objectives

Analyze and communicate adequacy and effectiveness of the Humanscale Business System through performance metrics

Coordinate and participate in Material Review Board (MRB) meetings

Lead and participate in root cause analysis

Drive effective corrective actions to prevent recurrence of non-conformances utilizing A3/SPS, 8D, and similar tools

Execute cost of poor quality reduction measures to drive company savings

Ensure compliance with customer, industry, and regulatory requirements

Improve and error proof business processes utilizing SS / Lean methodologies

Develop, implement, and maintain quality specifications and standards for all raw materials, components and finished goods.

Create, document and implement inspection criteria and procedures.

Quality System

Lead site Quality Performance Reviews

Lead internal audits and drive timely closure of findings

Apply total quality management tools and approaches to analytical and reporting processes.

Qualifications

B.S. degree

Minimum of 3-5 years’ experience in Quality Control in a manufacturing environment

Minimum of 2 years of management experience

Knowledge of Quality Management Systems, especially ISO 9000

Knowledge of ERP systems, especially Oracle and Infor is highly desirable

Lean Manufacturing experience a plus

Experience with developing/documenting procedures

Excellent interpersonal skills to lead the quality function to higher level of performance

Demonstrated customer focus, with drive and determination to improve quality performance

Able to direct and lead others to produce desired results

Demonstrated analytical skills, combining multiple data sources to create quality insights that drive improvement.

Demonstrates attention to detail and thrives in team environment.

Exercise initiative, achievement and independent judgment

Benefits

Competitive base

Medical Benefits (Medical, Dental, Vision)

HSA, FSA, Commuter Benefits

Medical Discounts

Ancillary Benefits

Accident, Critical Illness, Hospital Insurance

Voluntary, Spouse, and Child Life Insurance

Pet Insurance

Employee Discount Programs

401k matching

Paid time off (including 15 PTO days and 10 holidays)

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support, and lighting – have led the industry in performance and simplicity for over 40 years.

Humanscale is an Equal Opportunity Employer (M/F/Disabled/Veteran)