Customer Service Representatives

Job Description

RemX is seeking Healthcare Customer Service Reps for On-Site opportunities in Plantation and Miramar FL. This in a high volume, call center/customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members over the phone.

Title: Customer Service Rep

Location: Plantation or Miramar, FL ONSITE

Salary: $17/hour or $18/hour (bilingual Spanish)

Start Date: May 2024

Training: Training is Monday to Friday 9:00AM to 5:30PM for 3 weeks.

Primary Responsibilities:

Provide resolution for customers.

Serve as single point of contact for customers and build a strong relationship supporting them.

Respond to and own consumer inquiries/issues.

Provide education and status on previously submitted pre-authorizations or pre-determination requests.

Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.

Conduct proactive research on assigned member accounts to identify service issues.

Requirements:

GED / High School Diploma (or higher)

Call Center Experience helpful

Minimum of 3+ years of work and/or volunteer experience.

Health Care/Insurance call center highly preferred!Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.