Concierge Front Desk Agent

Job Description

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

Register and assign rooms to guests

Confirm phone and online reservations

Respond to guest needs, requests, and complaints

Collect payment from departing guests

Keep records of occupied rooms and guests

Communicate pertinent guest information to designated departments

Qualifications:

Previous experience in customer service, front desk service, or other related fields

Ability to build rapport with guests

Strong organizational skills

Excellent written and verbal communication skills