Inside Sales Representative

Job Description

Inside Sales Representative

Salary Range

$50K - $55K

Job Summary

Respond to Customer Inquiries, Grow Customer Relationships and Sales, Provide Quotations and Manage the Order Life Cycle.

General Accountabilities

Sales

Discuss product/service features, quote prices, discuss credit terms, and prepare quotes.

Handle inbound, unsolicited prospect calls and convert into possible sales.

Follow up on large quotes to determine status and identify modifications required to win the order.

Business Development and Customer Relationship Management

Use sales reports to review the customers' history with our company to identify customers that have not done business in several years - contact them, present our pitch and request that they give as opportunity to quote.

Improve business relationships; specifically focusing on customer retention and ultimately driving sales growth.

Identify and propose items to place in inventory to meet the requirements of new and existing customers.

Improve business relationships; specifically focusing on customer retention and ultimately driving sales growth.

Customer Service

Follow-up with existing customers via phone and email to verify product satisfaction.

Resolve product discrepancies by processing the customer’s complaint, determining the cause of the problem; selecting the best solution to solve the problem.

Open customer accounts by recording account information and maintain customer records by updating account information.

Process/Send Sales Order Acknowledgements to customers and alert customers of any changes that are made to PO.

Review Sales orders in conflict report and advise customer of any possible delays.

Check on order status for customers and any other requests.

Customer Payment

Billing - Process invoices and send to the customer.

Process Credit Card Payments.

Job Qualifications

High School Diploma or Equivalent

1- 2 years experience

Skills

Detail OrientedCritical thinkingService orientationExcellent verbal and written communication