Customer Service Representative

Job Description

For over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative, you are a key member of the team and represent Mr. Handyman on customer calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner

Return customer calls, respond to customer complaints, and resolve issues

Schedule services and dispatch technicians

Perform marketing functions to sell additional work and earn business

Perform administrative functions including data entry, payment processing, and supply inventory

Perform other duties as needed which may include cross-training in related positionsJob Requirements:

Previous customer service and sales experience preferred

Strong written and verbal communication skills

Computer literate, with working knowledge of work processing, business software and spreadsheet applications

Detail-oriented with strong data entry skills

Team player who can work independentlyBenefits: Benefits package varies by location