Territory Service Manager - 2W

1. Dealer Business:

a) Improve service business of dealer.

b) To improve service operational efficiency in workshop to improve customer satisfaction and profitability.

c) Ensure availability of genuine parts supplied by TVSM recommended source

2. Improve PSF Score:

a) Improve PSF through service process audit take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.

b) Contact customers at regular interval by telephone /personal meeting and understand their expectation take counter measures. Assist the dealers to close the customer complaints with in 48 hours.

c) Improve the capability level of dealers service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skillscustomer

satisfaction, updating the mechanics knowledge through Competitor model training.

3. Product Quality

a) Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.

Full time