Client Support Manager

Primary Job Responsibility

Maintain Customer focus at all times and ensure that the customer queries are responded to, by the team within the time-frame (for e.g. E-mail, telephone, fax)

Ensure that the agreed upon service standards are duly met, strive to exceed customer expectations wherever possible

Take ownership of queries and proactively follow through to resolution.

Ensure all customers' queries are investigated and resolved, escalating issues if appropriate, to the Team Manager.

Assist senior management with any special projects assigned and provide backup to team managers when necessary.

Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary.

Mentoring and developing new staff to meet customer service requirements. Demonstrating willingness to assist the team with day to day operations.

Maintain professional working relationships with internal and external customers, customer service management and colleagues.

Supports decisions made by Management and conveys positively to team members.

Perform quality assurance on work processed.

Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

Provide flexible support for team members and other teams and foster a positive and a motivating environment.

Demonstrate a positive and flexible approach to changing business priorities.

Report to management on progress of selected projects.

About Company

About company Fiinovation (Innovative Project Management Services Pvt. Ltd.), is a research based organization operating in India. Over the last fourteen years, it has emerged as an integrated solution enabler in Corporate Social Responsibility (CSR) and Sustainability domain.

Fiinovation has created a niche for itself through its extensive work in the corporate social responsibility arena and has been helping corporations as well as civil society organizations (CSOs) engage in value based CSR initiatives by aligning the objectives of corporations with their social objectives. It has been assisting corporations on effective policy drafting and implementation design to achieve their objectives with stakeholders in their respective arenas. The motive has been to create awareness, inspire innovative thinking and action with sustainable development at its core. Fiinovation is known for enhancing quality across organizational value chain through its in-house Proposal Design & Research Laboratory for developing and designing programmes using scientific and rational tools for research and implementation, which are more effective and result oriented. Fiinovation has successfully

bridged the gap between businesses and communities. Its distinct practices include CSR

Portfolio Management (CPM), CSR-CSO Partnership,

Initiative Design & Management, Monitoring & Evaluation and Impact Assessment across verticals of health, environment, education and livelihood. Since its establishment in 2008, Fiinovation has achieved phenomenal growth across India in terms of its service deliveries. In a short span, Fiinovation has been recognized for its work at various capacities. It was recently conferred with the 'CSR Team of the Year' at the Global CSR Excellence & Leadership Awards 2015 and 'Caring Company Award' at the World CSR Congress 2015 in Mumbai. It has also been adjudged the 'Best Enterprise of the Year - in the field of Health, Education, Environment and Livelihood with a focus on CSR & Sustainability' Socrates Awards by European Business Assembly at Summit of Leaders 2014 at Oxford, United Kingdom. It has also been awarded for the 'Best Innovation: Product or Service' for CSR &

Sustainability at the World CSR Congress 2014 held in Mumbai, India.

Full time