Customer Service Executive

About Us

Mama & Peaches is a baby & kids lifestyle brand offering a conscious collection of comfortable baby clothing & accessories. We are focussed on capturing the magic and simplicity of childhood through joyful designs that are ethically made.

We are currently hiring a Customer Service Executive with necessary experience and skills to handle the brands customer service vertical.

This is an opportunity for you to work alongside the founders of the company and understand the intricacies of running a successful startup. Above all, you will gain a tremendous amount of experience and make lifelong friends & mentors who will help you in every step of your life.

We are looking for you if you are a peoples person and love to communicate with the best kind of humans aka Moms :)

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Responsibilities

- Handle all chats, sms, calls and emails

- Have a strong operational understanding of RTO/NDR and shipping/logistics overall

- Assist customers to process daily returns and exchanges

- Handle daily COD confirmation, cart abandonment and query calls

- Assist and work with Operations team to help deliver the best customer experience

- Generate and present feedback and reviews

- Responsible for customer experience on the whole

- Be motivated, energetic and ability to multi task

- Patient, empathetic and possess strong interpersonal skills

Qualifications

2+ year experience in customer centric role

Experience across e-commerce domain is a must

Excellent communication and organisational skills

Strong operational skills, data mining and time management are a must.

Having knowledge of the parenting domain or being a Mom/parent is surely a bonus.

Be a quick learner and well-informed with the latest digital trends

Full time