Desktop Support Engineer

Job Description

ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.

Desktop Support Engineer

Onsite in Vienna, VA

Multi year contract

Technical Knowledge/Skills:

• Troubleshooting Skills

• Ticketing System experience (ServiceNow)

• Windows 10 Experience (WIN 11 nice to have)

Experience with:

• Microsoft Active Directory

• Experience with desktop imaging technologies (MDT, LTI, ZTI)

• Microsoft Office/365, Microsoft Outlook

• HP, Canon, and Toshiba printer support

Soft skills:

• EXCELLENT interpersonal skills

• Quality customer service skills

• Patience

• Ability to work with other team members (Team first attitude)

• Adaptability to a fast-paced environment

Nice to haves: A+ Certification, Windows 10 Certification, Awareness of security of financial institutions, SCCM entry-level knowledge

System One, and its divisions and subsidiaries including Joulé, ALTA IT Services, CM Access, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.