1st Shift Customer Service Represenative

Job Description

Job Title: Customer Service Representative (CSR)

Pay Rate: $20 per hour

Location: Huntington Beach, Ca

Shift: Monday through Friday; 8:00AM - 4:45 PM

Job Description:

- Answer customer calls and actively listen to identify their issues.

- Build customer relationships, earning their loyalty and trust.

- Enter customer orders and returns in ERP system.

- Troubleshoot problems and resolve a range of customer issues.

- Perform additional assignments per manager's direction.

Required Skills:

- Fluent in English (reading, writing, speaking, understanding).

- Excellent interpersonal, organizational, and communication skills.

- Ability to explain things clearly.

- Proactive problem-solving and reliable task completion.

- Strong time management skills with multitasking ability.

- Attention to detail, accuracy, and ownership of responsibilities.

- Positive attitude, team player, and ability to work in a fast-paced environment.

- Good judgement, discretion, and adherence to attendance standards.

- Ability to work with office equipment (computers, calculators, etc.).

Education and Experience:

- High school diploma or G.E.D. certificate required.

- At least six (6) months of customer service experience.

- Proficiency in Microsoft Windows and Office applications.

- Experience in manufacturing or ERP systems is a plus.Company Description

Manufactures a full range of critical products for electronic and electrical apparatus. From insulating and conductive materials, to assembly tools, test equipment and customized parts