Medical Receptionist - (Evenings & Weekends)

Insight Medical Imaging is a leading provider of diagnostic imaging services with 18 clinics in the Edmonton region and a Fort McMurray Clinic.

In an industry that can be fast-paced and metrics-oriented, we pride ourselves on being a part of the overall journey. We take the time to create open communication and build relationships with our patients, referring physicians, and employees. We strive to humanize the healthcare experience by listening, answering questions and being there when needed.

We connect in a meaningful way with:

Our Patients – being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.

Our Physicians – by building a relationship and working together to come up with a timely and accurate diagnosis.

Our Employees – by creating an approachable environment that encourages professional development and growth.

Our over 550 employees strive each day to provide our patients with exceptional care, while fostering a welcoming and comfortable environment. If you are beaming with pride and want to be part of our dynamic, inclusive and growing team, keep reading.

Position Summary

These are evening and weekends positions at our Heritage and Millwood's clinics.

As a receptionist, you play an integral role in all our journeys, by ensuring that we continue to provide reliable, accurate, and compassionate services to our patients, referring physicians, and your coworkers.

As the first point of contact in the clinic you will set the tone for our patient journey within the clinic, as such we expect that you will enter every interaction with respect and dignity by providing every patient with clear, detailed, and timely care.

Your main responsibilities will include checking patients in for exams, booking follow up studies as required, coordinating patients for multiple exams, ensuring that all front desk responsibilities are completed, all while ensuring a smooth patient and clinic flow.

Insight offers:

Paid Vacation

Flex Days & Appointment Time

RRSP Matching

Educational Allowance

Employer Paid Benefits

Healthcare Spending Account

Staff Events

Work-Life Balance

Major Accountabilities and Responsibilities

Greeting and checking in of all patients

Documentation of patient information on computer

Notifies appropriate department of patient arrival.

Ensures all previous examinations are imported.

Porter and change patients in preparation for exams.

Answering phones and directing calls to correct recipient when necessary.

Handle all incoming report and image requests.

Requesting previous exams from outside facilities

Looking up and importing previous studies prior to arrival of scheduled patients

Photocopying, faxing, mailing.

Order and maintain adequate office inventory.

Constant communication with Diagnostic Imaging staff

Must maintain the utmost in professional confidence of patient information and/or results.

Schedule all follow up examinations.

Schedule appointments for all in house patients

Provide patients with exam preparations.

Ensure the front waiting room is tidy.

Unpack and distribute daily courier bags.

Sign for and direct any deliveries and supplies coming into the clinic.

Any other duties deemed necessary by Site Lead or Reception Manager

Skills, Abilities, and Knowledge

Ability to work as a team member or independently.

Self-motivated

Ability to work in a fast paced/high stress environment.

Excellent communication skills – verbally and written.

Excellent communication, interpersonal skills, and computer skills

Pleasant interpersonal skills

Personal skills which include attention to detail and accuracy

Ability to interact with patients in a tactful and courteous manner.

Willingness to adapt to new policies and procedures.

Knowledge of office routines, schedules, and protocol

Qualifications

Grade 12 graduate.

Computer experience with minimum 50 words per minute

Knowledge and understand of medical terminology are considered an asset.

Medical Office Assistant, Unit Clerk, Medical Transcription program an asset

Insight Medical Imaging is an equal opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply.

We thank all applicants for their interest, only those selected for an interview will be contacted.