Customer Sevice Rep

The Customer Service Representative will be responsible for addressing client inquiries and concerns through various channels (email, chat, voice, social media). The successful candidate will be required to develop a comprehensive understanding of our customer service policies along with technical information about our products. Initially, the CSR role will be on regular day shift but may eventually do shifting schedule.

Qualifications:

Candidate must possess at least a Bachelor’s Degree on any related field

At least three (3) years working experience in a customer service role

Excellent communication skills (oral and written)

Computer literate (knowledgeable with MS Office applications, Google applications, email management, client systems)

Experience working with CRMs such as Salesforce or Zendesk preferred but not required

Ability to work well in a team environment

Strong sense of professionalism

Top performer is a plus

Impeccable attendance track record in former companies

Available ASAP

Summary of role requirements:

Looking for candidates available to work:

Monday: Afternoon, Morning

Tuesday: Afternoon, Morning

Wednesday: Afternoon, Morning

Thursday: Afternoon, Morning

Friday: Afternoon, Morning

2-3 years of relevant work experience required for this role

Working rights required for this role

Full time