Front Office Agent - Royal Service

Fairmont Hotels & Resorts.

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Job Description

Front Office Agent - Royal Service

Are you a professional Hotelier who’s looking for a Front Office position to share your expertise from a busy and fast paced Hotel/Resort? Are you an incredible multi-tasker who is passionate about providing excellent service? If so, we are seeking a Fairmont Ambassador who prides themselves on their problem solving, communication and relationship building abilities to act as the first point of contact to our guests.

What Is In It For You

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 - lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)

Comprehensive wellness platform for employee mental health and wellbeing support

Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events

Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What You Will Be Doing

Proudly promote the hotel / resort facilities, looking for opportunities to enhance and add a personalized experience

Processing all external and internal calls by redirecting calls or directly assisting the caller.

Taking ownership of the caller’s requests or complaints and ensuring follow-up according to the hotel’s standards.

Maintaining knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Resort Activities, Guests Services and Food & Beverage.

Maintaining accurate records of guest calls to maintain data integrity.

Maintaining knowledge of the hotel’s emergency procedures and dispatching as required.

Other duties as assigned

Qualifications

Your experience and skills include:

Service focused personality is essential

Previous expierence working in a hotel / resort as a front desk agent / concierge an asset

Previous experience in call centre or reservations centre an asset

Prior experience working with Opera or a related system an asset

Fluency in English; additional languages are a plus

Comfortable sitting for long periods of the day

Your Team And Working Environment

Fast-paced, upscale, luxury hotel

Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer

Hospitality employees worldwide making this a great place to develop lifelong connections