Team Lead John Glenn International Airport

Looking For Open & Closing flexibility (depending on first arriving and last departing flight) 4:30AM -1:30 PM 1:30 PM- 10:30 PM

Position Summary – A Day in the Life

The Team Lead is instrumental in store operations and plays a key role in preparing the store for day-to-day

operations. The Team Lead ensures the highest standards of food preparation, cleanliness, and safety/security of

the Store and its Associates. This role ensures the closing routine was properly completed and performs

additional closing tasks if missed along with the opening routine duties. Once the store is open, the Team Lead

will perform regular Restaurant Associate duties, anything from preparing food, taking food orders over the

phone, at the window, or in the main lobby, washing dishes, or a variety of other roles. The Team Lead coaches

and trains Donatos Associates according to the Standard Operating Procedures. This position does not allow for

creating or adjusting schedules on paper or in person during a shift or completing weekly administrative

functions. The Team Lead role cannot be in the restaurant without a Manager on Duty during operating hours

unless only minimal scheduled staffing (scheduled closers only) remains.

Job duties and responsibilities

Interacts with and listens to customers attentively and enthusiastically.

Ensures customers receive their orders accurately and within the quoted promise times.

Anticipates the needs of the customers at all access points and removes existing or potential service

barriers.

Displays caring and empathy for customers and follows correct steps when resolving complaints.

Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).

Controls food cost components of waste, prep, weights, portioning, and theft during shifts.

Models all elements of Donatos Service Behaviors.

Contributes to the team morale by displaying enthusiasm and commitment by word and action.

Uses job aids including Donatos-U to properly train and reinforce Associates to execute Donatos standards

and processes to understand their roles in fulfilling the Mission, Promise, and Values.

Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment,

scale usage, etc.).

Models performance standards.

Demonstrates and trains operating norms, including but not limited to uniform policy, attendance, safety

procedures, cleanliness.

Trains Associates to understand and follow the food safety & personal hygiene standards required by

Donatos and the local Health Department.

Models food safety and sanitation requirements.

Follows and trains correct cash control procedures.

Assumes responsibility for inventory of all stocked items and invoice processing.

Uses proper security and verification procedures when handling deposits and safe contents.Team Lead

Follows proper dough and day dots procedures to ensure the best quality.

Creates and fills out appropriate build-to reports (Pre-Topping, Loaded Dough, and Sauce/Cheese) to ensure

all menu items are executed and consistent.

Minimum requirements

Physical Requirements

Must be able to perform the essential

functions of this position safely while

meeting productivity standards

Able to stand and/or walk entire shift

Able to lift up to 50 pounds

occasionally

Occasional bending and twisting

Education

Basic Math and Reading Skills necessary

Ohio PIC ServSafe certification

Work Experience

Proficiently cross trained in all restaurant stations (make,

subs, cut, window, etc)

Successful completion of Donatos-U Team Lead pre-requisite

e-learning.

The two Donatos locations inside of John Glenn Columbus International Airport are owned and operated by Robert E. Lee III, Principal of Touchstone Hospitality IV, an African American owned company. With over 35 years of experience in the hospitality industry, Robert is a mentor and coach to his employees and is passionate about delivering an exceptional customer experience with a spirit of hospitality and excellence.