Patient Registration Rep

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.

Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.

Advocates on the caller/customer behalf to ensure their needs are met.

Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

EDUCATION/EXPERIENCE REQUIRED: * High school diploma or G.E.D.

equivalent required.

* One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.

* EPIC training/experience preferred.

Insurance payor systems experience preferred.

* ICD-10 medical terminology experience preferred.

* Strong computer skills and working knowledge of Microsoft Office products.

* Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.

* Must be willing and able to instruct others.

* Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Additional Information * Organization: Corporate Services * Department: ED & Admittg Reg - HFH * Shift: Evening Job * Union Code: Not Applicable