Senior Customer Success Engineer (P&C Business Intelligence Analytics)

Job Description

Salary:

Fully remote position in Tampa, Orlando, or Jacksonville FL areas

As part of BriteCore’s Customer Success organization, you will work to ensure the satisfaction of our clients through impactful engagements which drive business value through your expertise in P&C business intelligence analytics, reporting, property and casualty insurance, and/or optimized Core Policy Administration solution configuration.

Responsibilities

Minimize churn/contraction risk of our customers by defining and implementing customer-specific initiatives to increase direct written premiums and optimize combined ratios. Track progress in quarterly business reviews.

Proactively engage with customers and provide training, reports, analytics, health checks, line configuration, and other consulting deliverables such as feature enhancement specifications.

Enable clients to gain actionable insights into their operations via dashboards, reporting, analytics, and data.

Execute a client-centric strategic approach to develop a trusted advisor relationship with clients by delivering quantifiable value.

Develop a deep knowledge base in Mutual P&C Insurance and BriteCore use, configuration, best practices and processes across disciplines of strategy, planning and operations.

Perform health checks that review customer configuration and use of the solution to ensure that best practices are in place and that they are optimally utilizing relevant functionality and integrations.

Skills and Requirements

Passion for helping customers succeed

3+ years of experience in Business Intelligence and/or Data Analytics in the Property and Casualty Insurance Industry

Bachelor’s degree in Analytics/Data Science or related quantitative fields or equivalent experience

3+ years of experience with BI/Analytics tools and SQL report writing

2+ years of experience gathering, analyzing and interpreting large datasets

Excellent verbal, written, and interpersonal communication skills

Implementing/configuring P&C Core solutions is preferred, but using a Core solution in a Mutual company is also desirable

Ability to grasp complex business issues quickly, recommend solutions, and turn findings into action

Travel as needed.

Benefits and Compensation

Comprehensive health insurance coverage including medical, dental, and vision

Short and long-term disability coverage

Critical illness coverage and life insurance

401(K) with a 3% company match

Unlimited vacation time

Fully paid parental leave

Fully remote work in a remote-first company

About BriteCore

BriteCore is a fully managed administration platform for insurance companies. We focus on building gorgeous, scalable, and usable cloud-based solutions. Our team of top performers enjoys working together and takes tremendous pride and ownership in our platform. The environment is progressive, deploying through AWS using continuous integration principles. We love great technology and it shows in every aspect of our product. Our team enjoys a very flexible, balanced, and stimulating environment. Bring creativity, focus, productivity to your job, flexible paid time off, and remote work.

BriteCore is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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