Service Coordinator

Job Description

Benefits:

401(k) matching

Paid time off

Maintenance Coordinator

Job Title: Maintenance/Service Coordinator Job State: Full-Time / 40-hours per week

Department: Maintenance Reports To: Maintenance Manager

Location: Hybrid Remote Potential, Work from Home and Corporate Office

Job Description:

Our maintenance department is expected to deliver at a high-level to our clients in a timely manner. As a Maintenance/Service Coordinator you will be responsible for managing tenant maintenance requests as assigned at the highest level of professionalism. This position can be in high demand for attention on some days and require self-motivation on other days. The ability to build strong relationships with both internal and external clients will always be the key to success.

As with all positions with-in Haven, it is our responsibility to be a good steward of our property owners interests while providing a safe and enjoyable experience for our tenants. Clear communication to both internal and external clients is a main ingredient of providing a World Class level of client services.

Areas of Responsibility:

The Maintenance Coordinator reports to the Maintenance Manager and is responsible for ensuring completion of all submitted work orders or maintenance requests on properties in a timely manner.

This will include:

Willingness to utilize the phone along with other tools to communication with clients

Ensuring the highest level of customer service is provide to all parties

Assessing incoming work orders for vendor assignment

Getting additional information from tenants and vendors

Bidding work out to ensure best overall value.

Contacting vendors to schedule work and updating tenants and property owners

Accurately updating our systems with work order status

Communicate with Property Managers and Property Owners regularly

Following up on all work orders regularly to ensure timely execution

Validate invoices for accuracy and resolve issues quickly

Assist in other areas as needed or requested

Job Requirements:

2-years customer service (vendor relations) experience preferred

Experience with Microsoft Office tools preferred

Experience with AppFolio is a plus

Well organized and self-motivated problem solver

Strong organization and communication skills across all mediums

Solution based out of the box thinking

Flexible work from home options available.