Network Operations Engineer/Watch Officer - Level 2

About DMI:

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity:

Job Title: Network Operations Engineer/Watch Officer - Level II

Summary:

We are seeking a highly motivated and detail-oriented Network Operations Engineer/Watch Officer - Level II to join our Network Operations Center. The successful candidate will be responsible for ensuring the stability, integrity, and efficient operation of the company's information systems that support core organizational functions. This role demands in-depth understanding of networking protocols, hardware, and software, with a focus on troubleshooting and quick resolution of network-related issues.

Key Responsibilities:

Monitor and maintain network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future with adherence to service level agreements (SLAs).

Continually oversee network systems for performance and troubleshoot problem areas as needed.

Assist with the configuration and installation of network hardware and software.

Collaborate with executive management and department leaders to assess near- and long-term network capacity needs.

Participate in on-call rotation and provide after-hours support as needed.

Develop, implement, and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.

Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.

Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.

Qualifications:

Bachelor’s degree in Computer Science, Information Systems, Engineering or related field.

Minimum of 3 years of professional experience in network operations or a similar role.

Strong knowledge of network protocols, software applications, operating systems, and network hardware.

Professional certifications (such as CCNA, CCNP, JNCIA, JNCIS) are strongly preferred.

Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues efficiently.

Outstanding written and verbal communication skills, with the ability to explain complex concepts in a clear and concise manner.

Must be able to work in a team environment, but also be capable of self-direction and independent problem-solving.

Must be able to handle multiple tasks and prioritize in a fast-paced environment.

Qualifications:

Location: Arlington, VA

Physical Requirements: N/A

US Citizenship Required

Working at DMI

DMI is a diverse, prosperous and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help met various interests and needs, while still having the opportunity to work directly with a number of our award winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

Community – Blood drives, volunteering opportunities, Vacation parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community

Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience

Development – Annual Performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development

Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee

Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.

Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability.

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Permanent