Desktop Engineer

Job Description

Job Title: Desktop Engineer

Type: Long-term Contract

Department/Group: IT Infrastructure

Reports To: IT PMO

Location: Elmhurst, IL/ Remote

ABOUT RW JOSEPH CONSULTING GROUP

RW Joseph Consulting Group, Inc. (the Company) is a specialty technology consulting and workforce solutions organization. We engage in strategic partnerships that provide the right people to deliver strategic initiatives that drive growth. A clear understanding of our clients vision, goals, and challenges enable us to deliver the right resource for your business. We offer consulting and staffing services - contract, contract-to-hire, and direct placements.

JOB OBJECTIVE

We are seeking a highly motivated, skilled Desktop Engineer to join our Infrastructure and Operations (I&O) team. The Desktop Engineer will maintain, support, and optimize our organization's desktop computing environment. The ideal candidate will possess a strong desktop engineering background, excellent communication skills, and be committed to delivering top-notch service to our employees. This position requires exceptional customer service, the ability to prioritize effectively, and strong analytical thinking and problem-solving skills.

SKILLS & ABILITIES

Role and Responsibility

Installing and setting up equipment and hardware/software and performing upgrades when necessary

Set up, configure, and integrate applications into the desktop environment, ensuring seamless compatibility and functionality.

Monitor and manage updates and patches for desktop software, ensuring compliance with vendor recommendations and industry best practices.

Maintain deployment checklists for supported end-user computing devices,

Ensure that all required steps in the deployment process are completed and that all systems meet baseline security requirements.

Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.

Creates, packages, and tests images and patches operating systems, while maintaining an appropriate

balance between security and usability

Develop, test, and deploy images and application packages.

Make recommendations and implement best practices to improve the process of imaging systems.

Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.

Collaborate with cross-functional teams to troubleshoot and resolve software-related problems.

Preferred skills

Good written and oral communications skills with clients and management, as well as people skills

Skilled in desk-side support and PC break/fix, including basic administration of Windows O/Self-motivated with the ability to work in a fast-moving environment.

Solid background in Mac and PC software and hardware troubleshooting

Excellent research skills to develop solutions that may not be readily obvious

Ability to multi-task and adapt to changes quickly.

Ability to work with deadlines and complete tasks on-time.

MS Office Suite and application support

EXPERIENCE

5-7 years of experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system.

Hands-on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computers.