Assistant Branch Manager II

Job Description

APCU / Center Parc Credit Union is looking for YOU! Seeking a minimum of 3 - 5 years' supervisory experience with a credit union or bank. Excellent benefits and a culture focused on employee development and member service:

99% of the cost of employee healthcare covered by the company

100% of the cost of dental and vision covered by the company

401K match offered

Culture focused on employee engagement & giving back

Mission dedicated to serving the credit union members (our customers)

Target hiring salary range: $45,943 - $57,429

Purpose: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.” The Assistant Branch Manager II is responsible to share responsibilities for the overall operations of the branch though assigned support functions, daily tasks, interactions with employees, and meeting the service needs of members. The Assistant Branch Manager II serves in branches with total average monthly transactions more than 5000.

Essential Duties and Responsibilities: Other duties may be assigned.

Deliver outstanding service to both internal and external members that is in alignment with our Service Promises:

I promise to be mindful of your time with fast, efficient, courteous, and friendly service.

I promise to demonstrate integrity in all my interactions.

I promise to always treat you with dignity and respect.

I promise to work with fellow employees throughout the credit union to ensure you receive the best possible products, service, and solutions.

I promise to safeguard the security and confidential nature of your financial information.

I promise to greet you with a smile and thank you for your business when your transaction is completed.

I promise to deliver on our mission to help you achieve financial success by providing exceptional products and service.

Assists with efforts to plan and manage the daily operations of the assigned branch and ensures that members are greeted properly, and that their service needs are addressed professionally.

Facilitates adherence to member service, compliance, safety, and other policies and procedures.

Exhibits a thorough knowledge of all APCU branch transactional policies, procedures, processes, and overall checks and balances; Can perform all tasks and duties of Member Service Representative employees.

Adheres to override permissions for the position; Exercises prudence in all decisions related to check holds, the waiving or refunding of service fees, and in any other decisions related to member transactions or member services.

As required, partners with and collaborates with other branches or other departments within operations in order that the member’s transactional or service needs may be met.

Provides oversight for daily branch operations when the Branch Manager is absent.

Serves as a resource for assisting members with credit card and loan requests.

Works with a sense of urgency and advocates for swift resolutions to member complaints, concerns, questions, or problems.

Keeps front-line staff informed of operational or transactional changes.

As required, prepares currency orders, ensures the maintenance of teller cash at required branch levels, and verifies incoming currency shipments.

As required or assigned, investigates teller losses, and recommends corrective action.

As applicable, monitors and balances ATM.

Assists internal and external auditors during periodic audits.

Mentors and develops staff through adherence to established procedures and protocols, observations, establishment of objectives, and coaching when appropriate.

Effectively uses written and oral communication skills in daily correspondence and completion of tasks.

Maintains credibility and positive working relationships across all levels of employees, managers, and executives within the organization.

Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position.

Attend ongoing training as needed, including on and off-site workshops and webinars to maintain a prominent level of knowledge related to the position.

Depending on their assignment and business needs, travel to other branches or operations departments may be required.

Other duties as assigned.

Supervisory Responsibilities: Provides work assignments to and observes the daily work of the member service representatives for the assigned branch. May manage other day-to-day task through indirect reporting relationships or through a matrixed management approach.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/pr ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION and/or Experience:

An Associate’s degree in Business, Business Administration, or related field of study; 2 years relative work experience in lieu of degree

3 years specific work experience in banking, financial services, or credit unions

2 years of relative supervisory experience

Proficiency with Microsoft Office products

PREFERRED EDUCATION and/or Experience:

1 year experience as a Branch Manager or Assistant Branch Manager in a bank or credit union

Prior experience with in Symitar, and Meridian Link

Physical Job Requirements:

Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand and sit regularly, bend and stoop as needed, see objects up close or at a distance, use peripheral vision. Must be able to lift and/or carry weights of 5 to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.

Please note that an employment offer, and your continued employment, are contingent upon acceptable results of a background and credit check, as well as satisfactory proof of your right to work in the U.S.