Mobile Service Coordinator

Job Description

At Astro Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Astro Ford is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Career Growth Opportunities

Responsibilities

Responsible to assist the Mobile Service Manager and Technicians to manage and coordinate service calls and mobile repairs.

Maintain the schedule and route plans to maximize the flow of the technician's workday with Mobile Service as well as Pick Up and Delivery repairs.

Help facilitate the work order flow and dispatch repairs to the technician.

Enter all repair orders in spreadsheet.

Will discuss all repairs with technicians and Mobile Service Manager to ensure that follow up for every unit in the shop is communicated to the customer on a daily basis.

Will assist Mobile Service Manager with customer billing.

Coordinate with other service department team members when scheduling if needed.

Requirements

Proven record of achieving exceptional customer satisfaction.

Past experience in a customer service role.

Very energetic personality.

A desire for a long-term career with a growing organization.

Personal and professional integrity

Computer skills and willingness to learn new programs.

Excel proficient a HUGE PLUS!