FRAUD INVESTIGATIONS SUPERVISOR

Job Description

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Fraud Investigation Supervisor is responsible for identifying fraud, preventing cross-departmental fraud, and mitigating loss due to fraud for commercial and consumer customers.

As a Fraud Investigations Supervisor, you will:

Obtain your APRP (Accredited Payments Risk Professional), NCP (National Check Professional) and AAP (Accredited ACH Professional) credentials and continue your education to stay up to date on the regulations.

Mentor and provides guidance to the Fraud Investigations team members.

Coordinate and delegate workload to ensure team members are cross trained. Oversee and follow up the day-to-day tasks, monitoring internal controls and ensuring data integrity.

Acts as internal resource for unusual situations/investigations involving fraud scenarios.

Thorough knowledge of operations deposit and electronic banking transactions and products. This includes but is not limited to debit cards, credit cards, online banking and ancillary products, account contracts for commercial and consumers, and other account exceptions.

Identify, research, and remedy fraud on consumer and commercial accounts working with the frontline and other operations departments as needed. This includes investigating all avenues of risk to the customer depending on the fraud scenario. At times having to dig deeper to identify the full scenario.

Utilize fraud software to identify potentially fraudulent activity. This includes communication with the frontline to educate and identify fraudulent activity.

Maintain compliance by following bank policies and procedures.

Provide necessary reporting to bank management.

Identify and suggest process improvements for all daily tasks and department functions.

Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.

Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.

Performs all other duties as assigned.

Qualifications

High School diploma or equivalent

2 years bank experience

NCP Certification

APRP Certification

AAP Certification

PC, phone system, general office equipment

Ability to maintain strict confidentiality

Solid judgment and decision-making skills

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled