Help Desk Technician

Location: Herndon, VA

Client: Telecommunications Firm

Contract Duration : 6 months w/ conversion to full-time following

Benefits: Medical, Dental, Vision, PTO, and Paid Holiday

Pay:Up to $30/hr DOE

Schedule: Monday - Friday 9:30a-5:30p or 10a-6p EST - ONSITE

The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all clients and mobile devices and peripherals for the organization. This individual will work closely with other members of the Information Technology Team (Network, Software Development, Unix, and Windows). The individual will perform administration and maintenance for hardware and software which allows for day-to-day operations of a global IT environment.

Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email, and ticketing system

Maintain communications with employees throughout the problem resolution process

Create, modify, and manage Active Directory objects via Windows Server

Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections

Desktop and laptop hardware troubleshooting

Perform inventory and asset tracking duties

Support company cybersecurity efforts on all clients

Maintain and update computer and systems documentation

Qualifications :

Degree in an IT-related field or equivalent experience

2 + years of working experience as 1st Level Support / User Helpdesk

Solid expertise in current Microsoft desktop operating systems and application software

MS Windows 10 / MS Server 2016, 2019/ MS Office 2016, 2019 / MS Exchange 2013, 2019

Tanium

Solid knowledge of personal computer hardware configuration and setup

Experience with Master Data Management (MDM) preferred but not required

Basic knowledge of DNS, FTP, TCP/IP, file, and print servers

Experience in using Active Directory, creating, and managing accounts

Strong interpersonal and relationship-building skills, conducive to team development

Excellent telephone and face-to-face communication skills

Ability to multitask in a challenging, fast-paced environment

Good communications skills in English, both verbal and written

Creative and innovative in problem solving

Availability to work after hours and weekends

Capable of writing and presenting detailed documentation

Physical Requirements:

Operates a computer and performs desk-based computer tasks continually; frequently viewing a computer screen

Vector Talent Resources is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.