Customer Service Specialist

Title: Customer Service Specialist/Collections Specialist

Location: Akron, OH

Job Details:

The shift during training will be 8 am-5pm, Monday – Friday. After they graduate from training the shift will be 12pm-9pm, Monday – Friday with a Saturday (8am-1pm) required every third week.

Job Description:

Contacts delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements. Establishes and maintains files relating to collection activities. Uses basic skip tracing to locate delinquent customers. Recommends action for management decisions in dealing with repossessions, bankruptcy, and/or foreclosure. Arranges for appropriate bank and/or legal action based on account analysis and as directed by manager.

Call Center experience

Ability to work independently

Must have a desire to educate and assist troubled customers

Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints

Strong negotiation skills

Ability to understand complex processes

Must be able to easily adapt to change and embrace continuous improvement

Must be goal-oriented and self-motivated

Must be comfortable using a computer and keyboard