Desktop Support Specialist
Description:
Our client is seeking a motivated Desktop Support Specialist/D&T Field Support Technician.
Description:
• Day to Day Responsibilities:
o Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
o Provides level I & II end-user support for software and hardware issues.
o Oversees the daily operations of the local area network.
o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
o Troubleshoots Desktop Virus and malware issues.
o Maintains a daily backup of all network files.
o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
o Performs software and hardware inventory.
• Years Experience Required: 10+ years
• Education Requirements: HSD
• Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
• Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus
• Top 5 Must-have Skills:
o Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
o Strong focus on customer service and communication skills (exceptional) - someone who will proactively engage a user and can communicate with a broad audience
o Ability to triage incoming ticket requests and prioritize.
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Routine reporting and data integrity.