Printer Technician

MPS TECHNICIAN – LIVERMORE, CALIFORNIA – ON-SITE

As an MPS Technician, you are responsible for proactive and reactive services on devices we service. In this role, you will coordinate with other technical partners to ensure quick and correct fixes/changes are made to the machines. You will support new installations and decommissioning of out-of-date devices while promoting excellent customer service as an imageOne team member!

Responsibilities:

Proactive and Reactive break/fix service on HP and Xerox A3/A4 devices

Proactive and reactive toner replacement

Remote triage and management/administration of fleet management tools and data collection agents

FM audit, Xerox CWW, and HP’s Web JetAdmin

Ensuring all devices are reporting and communicating

Accurate asset control and accountability of entire fleet

On site inventory organization and management

Maintaining and regularly adjusting needs to auto replenishments

Toner/parts ordering and recycling

Support of new device installation, moving devices between sites, and removing/decommissioning end of life devices

Administration and support of customer print solutions

PaperCut MF

Delivering an extraordinary customer experience

Ad hoc reporting of customer metrics and service insights

Requirements:

Experience in printer repair

Preferred: HP and Xerox manufacturer certifications (including A3/copier lines)

Knowledge and experience with IT ticketing systems

Preferred: ServiceNow and EA

Experience with 3rd party print based solutions

Preferred: PaperCut MF

High attention to detail and follow through

Ability to attain government security clearance (top secret)

Preferred if already attained

Excellent communication skills – both written and verbal

Professional attitude with a desire to learn and grow

Proficient with Microsoft O365 suite

Strong interpersonal and analytical skills

Benefits:

Amazing workplace culture

Competitive salary

Profit bonus program

Medical, prescription drug, dental, and vision benefits

Health savings account benefits

Flexible spending account benefits

Company-paid life insurance

401k matching program

Paid time off program

Additional days off

Salary: $55,000.00 - $85,000.00 per year