Help Desk Technician

LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity.

Help Desk Technician Responsibilities:

Monitor, prioritize and respond to user requests and incidents

Provide detailed updates and tracking of incidents in the IT incident tracking system

Setup, configure, deploy and troubleshoot desktops and laptop

Setup, configure, deploy and troubleshoot desk and mobile phones

Setup, configure, train and troubleshoot remote user connectivity

Troubleshoot a wide array of Windows issues

Assist users with evaluating the authenticity of email messages

Install and configure new and existing software

Escalate and partner with more senior level techs as needed

Create knowledge base articles on frequently seen technical issues

Document internal procedures related to Help Desk related responsibilities

Handle 60-70 tickets

Help Desk Technician Requirements:

1-2 years of corporate help desk experience

Bachelor's degree in computer science or related preferred, but not required

Experience working in a fast-paced environment

Experience troubleshooting Microsoft Office applications

Experience troubleshooting Windows or mobile operating systems

Demonstrated ability for critical thinking and problem solving

Excellent verbal and written communication

IT support ticketing system experience important, but not required

SQL experience is preferred

Thank you,

Jessica Rico

Unit Manager - Technology Services

LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.