Director Change Management

Purpose: Drives the change management strategy across the business and ensures alignment and cohesiveness to achieve adoption and transformation. Develops processes and tools and partners with various stakeholders to accomplish positive adoption, improve post-delivery effectiveness and realize expected improvements and efficiencies.

Essential Functions:

Drive the development and implementation of a comprehensive change management strategy that is aligned with the organization goals

Participates in early-stage ideation and development discussions of business improvement initiatives to create frameworks for analysis, participation, business criteria, success criteria, and monitoring standards

Partners with the People & Culture Change Empowerment team to coordinate, align and maximize change management impact across the business

Develops change management activities across multiple business functional areas with focus on implementing and delivering long-term strategies, solutions, and process advancements with minimum disruption

Manages the change delivery process to ensure initiatives are delivered on-time, on-budget and with quality to achieve desired outcomes

Leads business readiness processes to ensure those impacted across the business are prepared for the change to generate sustainable outcomes

Partners with Operations, HR, Learning and Development, and Project Management Officeto identify and diagnose organizational effectiveness challenges and opportunities to develop solutions that meet company, leadership, and workforce needs

Creates internal and external advisory groups to provide input and feedback into strategic initiatives and major change events

Reporting Relationship:

Reports into the Sr Director Enterprise PMO & Change Management

Major Interdependencies:

People & Culture, PMO, all corporate disciplines

Location/Travel:

Requires regular/hybrid presence at F&B Center of Excellence in Bethesda or Retail Center of Excellence in East Rutherford

Minimum Qualifications, Knowledge, Skills, and Work Environment:

The combination of education and professional experience must exceed 8 years:

In a leadership role: Requires 3 years of experience leading a team of project management or change management professionals engaged in developing and executing project and change management activities

In a technical role: Requires 8 years of project or change management experience engaged in developing and delivering programs

A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement

An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement

In the industry: 3-5 years of Hospitality, F&B and/or Retail experience

Specialized Training:

Training that leads to an in-depth understanding of change management

Specialized Skillset/Competencies/Traits

Business acumen and also has the strategic mindset required to understand the long-term implications of change management planning and to advance the organizations goals

Demonstrated history of anticipating and balancing the needs of the business with the needs of complex stakeholders, the employee population and individual circumstances

Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals

Strategic thinking - ability to align change initiatives with the broader organizational strategies

Adaptability - comfortable navigating uncertainty and ambiguity