AHR 3 - Case Manager

Title: Case Manager – Artemis House (Full-Time)

Department: Artemis House Region III

Reports to: Assistant Director of Programs

FLSA Status: Exempt

Salary: $52-$56K

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children.

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.

About the Role:

The Case Manager supports an average of 6-10 households fleeing domestic violence, sexual violence, stalking, or human trafficking. Victims entering Artemis House are in imminent danger and in need of crisis intervention and intensive safety planning assistance. Case Managers are responsible for providing direct services to clients in shelter by assessing client needs upon entry, connecting clients to appropriate services, and advocating to ensure the provision of comprehensive services meet the identified needs. Case Management services at Artemis House are provided in a client-centered manner driven by the victim’s needs and goals and respecting client self-determination.

How you will contribute:

Provide crisis intervention and develop an individualized safety plan

Assist victims in filing for protective orders and completing affidavits

Accompany clients to court proceedings and various appointments (i.e., attorney meetings, protective order hearings, custody hearings, and housing interviews)

Perform assessment of client’s physical, mental health and social needs, employability, educational needs, quality of life issues, strengths and needs, and other necessary areas

Coordinate services amongst mental health service workers, service providers, advocates, the legal system and other involved parties

Coordinate children’s services including education and daycare, programming and counseling

Meet with assigned clients regularly and provide intensive case management and advocacy services

Maintain complete client records and all documentation in accordance with agency and best standard practice

Enter client into VADATA and complete client CDF’s in a timely and efficient manner

Work closely with mental health staff to screen clients for referral to Mental Health or Substance Abuse services.

Assure all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner

Provide DV education to clients utilizing tools such as The Power and Control Wheel and the Cycle of Violence

Empower clients to meet goals developed in their individual service plan and collaborate with client to develop a plan for exiting shelter

Collaborate with collateral professionals to ensure comprehensive service delivery.

Advocate for clients and complete referrals to meet client needs.

Ensure that Artemis House staff are aware of clients’ needs by completing daily documentation and communicating client updates to all staff

Assist with room turnover, client moves, and preparation for clients entering and exiting the program.

Listens effectively, delivers effective written and oral communication.

Must be familiar with and be able to implement emergency procedures

Participate in staff meetings and trainings as directed by supervisor

Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees, deployed staff, and involved agencies and provide wrap around services to clients

Ensure compliance with all agency policies

Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).

Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment

Perform other duties deemed necessary to support the program and agency

Requirements

About You:

Required:

A bachelor's degree in social work/ human services/ related field or commensurate experience

1+ years of case management/ direct services

Strong written and oral communication skills

Ability to prioritize competing priorities and make sound judgments

Ability to complete tasks while navigating frequent interruptions

Ability to deliver creative resources and solutions to unique challenges

Strong organizational and time management skills

Ability to work in a highly intense work environment

Valid Driver’s License; 10-15% local travel required

Willingness to work evenings and weekends when needed

Preferred:

Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic)

Experience with providing services to victims of domestic violence, mental health issues, and substance abuse

Physical Requirements:

Annual TB Test is required

Ability to sit or stand for long periods

Ability to lift items weighing 10-20 pounds

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities

Act of 1990. Any person in need of an accommodation should contact Human Resources directly for assistance.

Equal Opportunity Employer

We are unable to sponsor or take over sponsorship of an employment visa at this time.

Permanent