IT SUPPORT SPECIALIST

Job Description

The IT Support Specialist will ensure computer related functions within the company are operating at high levels of availability and security of the supported business applications and provide adequate training to meet the daily operating needs of the company as well as long term needs within computer related and manufacturing technologies. This individual will work as a team responsible for managing, monitoring and reporting on complex systems and processes. This individual will assist the Disaster Recovery Team leader on site to ensure continuity of data and systems, as well as assist the Sarbanes Oxley site leader (as required) ensuring all required controls are being monitored and met.

Essential Duties and Responsibilities:

Works with vendors for pricing and availability of equipment, materials, and labor

Recommends innovative ideas, processes and/or procedures for enhancements, and modifications to improve existing systems

Performs analysis to review current metrics and identify successes, discrepancies and opportunities for improvement

Provides general advice and specific recommendations to leadership on key areas of expertise

Performs high-level troubleshooting and analysis; resolves difficult issues escalated from lower levels of the organization

Provides quick response time to analyze problems and provide customer support.

Simplifies operational practices to remove non-value-added steps

Maintains network availability and security

Installs software/hardware to empower users to better accomplish their jobs

Ensures software and systems are available to quickly get users onto the network

Manage input/output fleet, including printers and scanners

Maintains Information Technology systems documentation

Qualification Requirements

Educational/Training Requirement:

Associate degree or equivalent work experience

Experience:

Three to five years related experience and/or training or equivalent combination of education and training

Licenses/Certifications:

Recommended: Microsoft Technology Associate (MTA) formerly Microsoft Certified Professional (MCP)

Knowledge, Skills, and Abilities:

Computer hardware and setup

Operating systems such as; Windows XP, 7, 10, Server 2003, 2008, 2012, VMware

Database environments

Software applications such as; MS-Office, Symantec Endpoint Protection, CA ARC Serve or comparable backup solution

Local area networking

Scheduling work to achieve department goals

Customer focused environment

Service Desk experience

Data processing

Telco communications

Personal Attributes:

Strong organizational skills

Verbal and written communication and listen skills

Problem solving and evaluation

Process improvement

Project management

Good communication skills

Good interpersonal skills

Analyze communications

Be flexible to adapt to changes in the market place

Improve process of information flow

Problem solving

Prioritize and multitask

Keep current in changing work methods

Maximize opportunities for the business

Meet goals and objectives set for department

Other Requirements

Mental Requirements:

Well lighted, heated/or air-conditioned indoor office/production setting with adequate ventilation.

Light physical activity performing non-strenuous daily activities of a primarily administrative nature.

Ability to maneuver throughout the facility/facilities as needed.

Manual dexterity sufficient to reach/handle items and work with fingers.

Ability to wear proper PPE.

Physical Requirements:

While performing the duties of this job, the employee could be required to stand. The employee could frequently be required to walk; use hand to finger, handle, or feel; reach with hands and arms and talk or hear. The employee could be required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee could occasionally lift and or move up to 50 pounds. Specific vision abilities required by the job could include close vision, distance vision, peripheral vision and ability to adjust focus. Moving around from computer to computer and building to building as needed to work on issues

Travel Requirements:

As needed.

Americans with Disabilities Act (ADA):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity / Affirmative Action Employer / Protected Veterans / Disabilities / Drug Free Workplace