Front Desk

Job Description

Who Are We?

We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we’ve been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient’s trust. It’s of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We’ll do whatever it takes to put a smile on each patient’s face, so the rest of the world can see how amazing it is. We truly change people’s lives. Do you want to be a part of our life changing team?!

Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the “first impression” and “final memory” for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.

What You’ll Do

Provide excellent customer service to patients

Be the first impression welcoming patients to the office and the final friendly face they see after their visit

Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assigned

Who We’re Looking For

Someone dedicated to going above and beyond to ensure the best customer service and experience

Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture

Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities

The Perks!

Competitive pay and bonus structure – starting salary $14/hour and bonuses of up to $800/month*!

New Grads welcome!

Growth and advancement opportunities for leadership roles

Vacation and PTO

$25,000 of Company-paid Life Insurance

Wide variety of additional benefits including:

Medical

Dental

Vision

Short-term and Long-term Disability

Health Saving Account

Flexible Spending Account

Dependent Care Spending Account

Supplement Life Insurance for you or your dependents

401(k)

Accident

Critical Illness

Identity Protection

Team Member Assistance Program

Basic Qualifications

Customer service experience

High School Diploma or equivalent required

Intermediate Microsoft office proficiency, specifically Excel, Outlook and Word

Preferred Qualifications

Dental office management experience, especially in a multi-specialty office, highly preferred

Knowledge of Dentrix and Dolphin dental software

CPR-BLS, RDA, or other related dental certifications

Schedule:

8 hour shift

Day shift

Monday to Friday

Weekend availability

Experience:

Customer service: 1 year (Preferred)

Reception: 1 year (Preferred)

Computer skills: 1 year (Preferred)

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