Service BDC Representative - Toyota of Plano

Job Description

Business Development Center (BDC) Representative

The Service Business Development Center Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments.

The BDC Representative interacts daily with the BDC Manager, Service Associates, Service Managers, support staff and customers.

Responsibilities

Receiving inbound service phone calls

Identifying the client's needs and scheduling appointments

Placing outbound phone calls to clients

Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc

Contacting clients prior to appointment date to confirm appointment

Following up post visit to ensure customer satisfaction

Requirements

High school diploma or equivalent

Excellent oral, written and interpersonal communication skills

Computer literacy, strong organizational and follow-up skills

Ability to read and comprehend instructions and information

Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

Medical

Dental

Vision

Retirement Plan Available

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Purchase Program

About Us

Toyota of Plano is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.