Administrative Coordinator - Bilingual Spanish

Job Description

SUMMARY

The Administrative Coordinator for the Program Specialist Group (PSG) will be customer service driven, a team player and be able to multi-task and thrive in a fast-paced environment. This role will be a pivotal part of the Program Specialist Group and will be responsible for managing e-mail correspondence, surveys, and outgoing responses with members inquiring about the Auto Program. The PSG Department Coordinator must be able to analyze a situation, develop potential resolutions, communicate them clearly in writing and encourage positive resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Process Web Survey’s

· Respond to members written correspondence within 24 hour timeframe

· Review and improve existing written template responses

· File Maintenance – Filing, organizing, auditing, scanning

· Call Center coverage as needed

· Administrative support to Leadership team of the Program Specialist Group

· Practices and maintains working knowledge of all PSG processes and procedures with the understanding the position could evolve to a full time Program Specialist

· Provides support for Spanish speaking calls as needed

· Other Duties as Assigned

REQUIREMENTS/QUALIFICATIONS

· High school diploma or general education degree (GED). Minimum of two (2) years experience with general office responsibilities and procedures.

· Proficiency in MS Office including Word, Excel and Outlook

· Good writing, grammar, and punctuation skills

· Good analytical and problem solving skills

· Experience with responding to inquries, issues or complaints.

· Ability to communicate effectively (Both written and verbal)

· Ability to follow oral and written instructions

· Service oriented with excellent interpersonal skills

· Positive Attitude

· Ability to adapt well to change and remain flexible while working under deadlines

· Ability to work in fast paced team environment

· Bilingual Spanish highly desired

Company Description

Costco Auto Program adds value to Costco membership by delivering exclusive savings and a no-hassle buying experience through our national network of Approved Dealerships and exclusive partnerships with vehicle manufacturers.

Headquartered in San Diego, California, with an office in Reno, Nevada and representatives spread across the nation, Costco Auto Program offers a variety of opportunities for career development and growth.