IT Support Specialist

Job Description

What are you waiting for? Come and join us for an exciting job opportunity working in the Transportation Industry!

Talgo Inc. is seeking an IT Support Specialist to join the team in Milwaukee, WI 2 - 4 years of experience to join our organization.

SUMMARY

Install, troubleshoot, and perform minor repair on laptop/desktop computing equipment. Also solve user's routine problems with network or applications software.

Some duties of the position are, but not limited to:

Provide end user support for all desktops, laptops and network related issues including printers, internet, emails, hardware, operating systems and other propriety software

Be part of the global Help Desk team for Talgo Group located in Spain

Support and follow up with the Talgo Group IT team on tickets opened

Ensure that personal computers, laptops, desktop, telecommunication systems and network, are functioning properly and available for their intended users

Troubleshoot, repair, install and upgrade operating systems and other proprietary software

Assist in hardware and software deployment planning and execution

Grant and maintain access to the network drives

Support VPN

Maintain Talgo Inc. Microsoft SharePoint page

As needed, prepare reports for projects and tickets

Deliver exceptional user support service

Bring a wide degree of creativity and flexibility on finding solutions

Required Skills & Qualifications:

2 – 3 years of experience as a Desktop Support Specialist in Windows based environment

Proficient with Windows Server 2016/2019

Proficient with Windows 7, 10 and workstation connectivity to servers, printers and internet

Configuration CMDB tools.

Active Directory, DHCP and DNS management

LAN/WAN knowledge

M365 administration

Bachelor’s degree preferred

Bilingual English and Spanish preferred

Other important qualifications:

Must have a valid driver's license

Must be able to take and pass a pre-employment drug test

Must be able to successfully pass a background check, including MVR records

WORK SCHEDULE

Work hours will usually be from 8am- 12:30pm, but may include evenings, weekends and holidays when necessary. Unforeseen situations may require after hours availability. Some travel may be required.

Talgo, Inc. is an equal opportunity employer

Talgo, Inc. operates a drug and alcohol-free workplace

Talgo, Inc. participates in E-Verify

Talgo, Inc. is committed to equal employment opportunity for all persons and does not discriminate with respect to hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of race, color, religion (creed), sex, gender identity or expression, sexual orientation, national origin (ancestry), disability, age, genetic information, marital status, citizenship, pregnancy or maternity, protected veteran status or any other status protected by applicable national, federal, state or local law.