Order Fulfillment Specialist

Job Description

Job Title: Order FulfillmentSpecialist

Reports To: Controller

Department: Finance

Summary: To process customer orders, both machine and aftermarket, as well as handling all aspects of machine orders from entry to delivery at customer site. Other order related tasks such as invoicing, gross margin analysis, and commission calculation are included in this job as well.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Enter all orders in a timely fashion upon receipt of order from Sales.

2. Prepare all invoicing for machine orders and send to customer in a timely fashion.

3. Arrange shipping and logistics for machine sales including importation, transportation, and related paperwork as necessary.

4. Issue Purchase Orders for non-machine items including but not limited to: Accessories, PCs, Software, Related Tooling

5. Prepare and distribute invoices for all aftermarket orders, including but not limited to; Service, Inspection, Programming, Training, Support, Repair, Calibration, Software, Accessories, etc.

6. Review open and overdue invoices and contact customers as required.

7. Monthly reporting of largest orders, overdue invoices, and related commentary for Month End Report submitted to Germany.

8. Calculation of internal and external commissions related to machine orders.

9. Sending customer satisfaction surveys as required.

10. Prepare gross margin calculations and submit to management for review.

Pre-requisites:

5+ years of experience in billing, customer administration or accounts receivable

A working knowledge of systems including Quickbooks or similar, and Microsoft Office products.

Analytical and problem-solving skills; healthy skepticism when working through issues.

Experience in the Metrology industry a plus.

Experience in International shipping, and customs clearance is a plus.

Skills:

Efficient time management skills to ensure timely invoicing.

Ability to interface with multiple software systems.

Excellent written and verbal communication skills.

Thoroughness and diligence in problem solving.

Customer-centric focusCompany Description

Our name stands for the highest precision, reliability and the latest technology. As a manufacturer of measuring machines, we are partners and experts in the fields of coordinate measuring machines, optical high-speed scanning and computed tomography.

Since we are a family-owned company, we have a unique view on customer support which provides you with the best, personal support you can get from a global player – we may think global but we act locally!