Service Technician

Job Description

Service Technician

Position Specifics:

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Purpose:

Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman or senior technicians.

Responsibilities:

Performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products

Participates in Service EDUCATE Training programs required for the development of skills and knowledge

Maintains current knowledge of John Deere and competitive products

Maintains condition of vehicles, inventory, tools and equipment

Maintains a clean work area and performs work in a neat and orderly fashion

Follows all safety rules and regulations in performing work assignments

Completes all reports and forms required in conjunction with work assignments

Accounts for all time on a time card and for all material used in performing assigned duties

Experience, Education, Skills and Knowledge:

1+ years of experience performing service repairs

Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures

Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment

Ability to use Service Advisor and basic computer functions

Ability to operate vehicles and equipment used for diagnostic purposes

Proficient oral and written communication skills

Ability to lift at least 75 lbs. repeatedly

Basic Service Technician certification preferred

High School Diploma or equivalent experience required; Associates degree preferred

Valid drivers license is required

Fork lift license preferred

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